At AyahsoWiDeh, we are committed to ensuring that all services connected to your stay are delivered smoothly, reliably, and in line with your confirmed reservation.
1. Reservation Confirmation
- Accommodation services are delivered only after the required deposit or full payment is received, in accordance with our Terms & Conditions.
- A booking is considered confirmed once you have received a written confirmation email from our reservations team.
2. Delivery of Services
- Accommodation: Your villa stay will be provided for the agreed dates and number of guests as outlined in your booking confirmation.
- Included Services: Daily housekeeping, chef services, and house management are delivered on-site throughout your stay.
- Additional Services: Airport transfers, excursions, or third-party concierge services (e.g., spa treatments, tours) are arranged on request and provided either by AyahsoWiDeh staff or approved external partners.
3. Timing of Service Delivery
- Check-in is available from 3:00 PM on the scheduled arrival date.
- Check-out must be completed by 11:00 AM on the scheduled departure date.
- Early check-in or late check-out may be arranged in advance and may attract additional fees.
4. Cancellation & Non-Delivery
- If payment is not received by the required due dates, AyahsoWiDeh reserves the right to cancel the booking and withhold service delivery.
- In cases of unforeseen events beyond our control (e.g., severe weather, government restrictions), delivery of services may be rescheduled or canceled in line with our Force Majeure and Cancellation Policy.
5. Contact Information
For any questions about service delivery or to request additional arrangements, please contact us:
Mala
Villa Host – AyahsoWiDeh
Email: [email protected]